Euro Kustoms - Privacy Policy

Last updated: 5 October 2025

Business Name: Euro Automotive Group Pty Ltd (trading as Euro Kustoms)
ABN: 98 629 757 035
Business Address: 8 Sir Joseph Banks Street, Botany NSW 2019, Australia
Email: info@eurokustoms.com.au
Phone: (+61) 451 513 339

1. Purpose

This Privacy Policy explains how Euro Kustoms (“we”, “our”, “us”) collects, uses, stores and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

  • Identity details: name, date of birth, and contact information.
  • Account details: login credentials, order history, and preferences.
  • Payment details: billing/shipping addresses and payment method info (we do not store full card numbers).
  • Technical data: IP address, browser type, device info, cookies, and analytics.
  • Marketing preferences: your consent for email or SMS marketing.

3. How We Collect Information

  • Directly from you when you browse, create an account, or place an order.
  • Automatically via cookies and analytics tools.
  • From trusted third parties (e.g., couriers, payment processors) necessary to fulfill your order.

4. How We Use Information

We use personal information to:

  • Process and deliver orders.
  • Provide support and respond to enquiries.
  • Send order confirmations, invoices, and updates.
  • Improve products, services, and website experience.
  • Send marketing messages (only with your consent).
  • Comply with legal obligations and prevent fraud.

5. Disclosure of Information

We may share information with:

  • Payment gateways, couriers, and IT service providers.
  • Regulators or law enforcement when required by law.

We never sell your personal information.

6. Overseas Disclosure

Some providers may store or process data overseas (e.g., cloud servers in the U.S. or EU). We take reasonable steps to ensure overseas recipients handle information consistently with the APPs.

7. Data Security

We use industry-standard encryption and restricted access. While we aim for high protection, no method of transmission or storage is completely secure.

8. Access & Correction

You may request access to or correction of your data anytime via info@eurokustoms.com.au. We will respond within a reasonable period.

9. Marketing & Opt-Out

You will only receive marketing emails or SMS if you have consented. You can opt out anytime using the “unsubscribe” link or by contacting us.

10. Cookies & Analytics

Cookies help us enhance your experience and collect analytics. You can disable them in your browser settings, though some features may not function correctly.

11. Retention

We retain personal information only as long as required to meet legal and business obligations, then securely delete or anonymise it.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website.

13. Contact Us

For privacy queries or complaints:
Email: info@eurokustoms.com.au
Phone: (+61) 451 513 339
Mail: Privacy Officer, Euro Automotive Group Pty Ltd, 8 Sir Joseph Banks Street, Botany NSW 2019

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.