Return Policy

Shipping

We understand how difficult it can be to find good quality parts at affordable prices. Our goal is to offer reliable parts at a price everyone can afford. We send out hundreds of parts every week through various courier companies. Unfortunately these companies do not offer freight insurance on our larger product range. 

Please note that with this product range we do offer shipping, however, these items are sent at buyer risk. Therefore, if you have ordered one of these panels and it sustains any damage during transit the onus falls onto the buyer. Obviously we are supplying a brand-new product and we intend for the product to arrive in the same condition it leaves our distribution centre - in a perfect, untouched condition. We have various procedures in place for checking, packing and wrapping these items to ensure there is minimal risk of damage occurring during transit, however, damage can still occur. We endeavour to be as transparent as possible with our customers to ensure they are aware there is always a risk of damage occurring during transit and, if damage does occur, the liability falls onto the buyer.

Some shipping/courier companies offer an insurance for shipments. Please contact us within 24 hrs of a purchase if you’d like to pay for an additional insurance.

To return the item you purchased, please mail it to:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 Returns, repairs and service

Until the nature of any fault is determined, the resolution Euro Kustoms can offer may vary. Where necessary, the item may need to be returned to determine fault/issue (see RETURNING ITEMS below regarding freight costs).

Once the fault/issue is clarified, Euro Kustoms may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Where replacement is not possible, any refund offered may be less than the sale price, depending upon any contribution the owner may have made to the fault/failing.

Where the customer has contributed to the failure, or been misleading in their description of their issues,  Euro Kustoms may not accept the warranty claim. If the warranty claim is rejected, the item is to be returned to the customer at the customer cost. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to  Euro Kustoms within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.

Where money is owed to Euro Kustoms for replacement and postage due to incorrect fitting of product,  Euro Kustoms is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.

The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by  Euro Kustoms service.

At no time is  Euro Kustoms liable to pay any labour cost to fitting or re-fitting of a faulty product.

If a part has been incorrecty purchased or incorrectly sent  Euro Kustoms will work with the customer and the costs of the order will be covered by whoever is at fault. If  Euro Kustoms is responsibile for sending the incorrect item we will work with the customer to either exchange it for the correct part or organise a refund for the order amount only. At no time is  Euro Kustoms liable to pay any additional labour costs incurred

If the part has been altered in anyway to its original state the warranty, return or exchange may be void

**Ensure you read the RETURNING ITEMS information below prior to returning any product.**

Returning Items

If for any of the above reasons you are required to return an item, the following steps need to be followed:

Email info@EuroKustoms.com.au stating your order number, the item/s you wish to return, and the reason for the return.

Our customer service department will review your email and, if applicable, issue you a return authorisation (invoice) number which must be included on the address label. All other relevant information will be sent to you at this time.

Euro Kustoms will not accept the return of any item/s without an RMA attached.

To enable  Euro Kustoms to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.

Dispatch

Items are generally dispatched within 1-5 business days after payment is cleared however, please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day, however this is not always the case.

Any changes to address after checkout will not be considered as valid.

Euro Kustoms is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that PO Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky.

Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.

A redelivery fee will be charged to buyers for items that are undeliverable and/or returned to AGR due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.